Oakland,John .S <br/><br/>
Total Quality Management: Text With Cases 

 -  Elsevier Butterworth-Heinemann  2003 
 -  x,483p.  
<br/><br/><label>ISBN: </label>9780750657402 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / OAK